Skilled and experienced team – Here at Your Energy Your Way, our team not only brings years of renewables experience but also wider electrical, plumbing and roofing expertise. So unlike many renewable installers we work across a range of technologies including solar panels, heat pumps (ASHP and GSHP), batteries, car charging and smart energy solutions and will help you apply for relevant incentives and certifications.
Quality assured – We are a MCS (Microgeneration Certification Scheme) certified company, we are regularly audited to ensure the quality of our work, so you can be assured that your project is being delivered by an MCS certified installer using MCS certified technology.
Leading industry partners – We work closely with a number of leading renewable industry companies:
- We are approved heat pump installers for Samsung, Kensa, and Vaillant among others
- We are approved installers for Tesla Powerwalls, Mixergy hot water cylinders, and Sunamp heat batteries
- We are approved installers for myenergi products such as Zappi, Libbi, and Eddi
- We are also Elite Installers for The Heating Hub and part of the Register of Tradeswomen
Installing in the South East – Based in Surrey, we install across West and South London, Surrey, Berkshire and Sussex.
Championing renewable energy – As well as installing and maintaining renewable energy solutions – we work to raise awareness of energy related environmental impacts and help provide information about how to source energy to reduce carbon output.
Your Energy, Her Career – We are committed to promoting opportunities for women in construction. We aim to achieve this by training and supporting female apprentices entering the construction industry and gaining skills in renewable energy specifically. Contact us to find out more or follow us on social media for updates on our #yourenergyhercareer campaign.
MCS and Trustmark – We are accredited through NAPIT for:
- Solar Thermal Systems
- Solar Photovoltaic (PV) Systems
- Ground/Water Source Heat Pump Systems
- Air Source Heat Pump Systems
Here is our Trustmark profile.
You can find the Trustmark Code of Conduct here.
Complaints, compliments and feedback
The Company recognises that it may receive feedback, compliments and complaints from customers, and others, in a variety of forms and via contact with any member of staff.
Any complaint, however received is passed to our complaints handler and will be logged. Further information may be asked for in writing and the subsequent investigation, outcome and remedial actions, if required, recorded.
The Company recognises the reputation damage that can arise from unresolved complaints and handles all complaints as promptly as possible. Where relevant, complaints are handled in line with the requirements of the Consumer Protection Scheme administered by RECC. Where required NAPIT will act as alternative dispute resolution provider.
https://www.recc.org.uk/consumers/how-to-complain
We have business insurance providing:
- Employers’ Liability to £10M
- Public and Product liability to £5M